Current Policies.

Cancellation Policy:

To best serve our clients and our staff, we require a minimum 24-hour notice via telephone/text message to cancel or change any appointment. Cancellations on short notice prohibit other clients from being able to fill that slot. To ensure our cancellation policy is upheld, we will now require a credit card to book any appointment. Cancellations made with less than a 48-hour notice may be subject to a charge of 50% of the booked appointment value. We thank you in advance for respecting our policy. 

Out of respect for all of our clients, guests arriving 15 minutes after the start time of their appointment may be asked to reschedule. When possible we will do our best to alter your services so that we can offer you an appointment upon your arrival.

Service Policy:

Client satisfaction is important to us! If you have questions or concerns about a service you are getting or have received please do not hesitate to reach out to us at hairstudiotd@gmail.com, or 607-543-4631. Monetary refunds will not be made for hair services rendered, however we will happily make adjustments to the original service upon approval of your stylist. Requests for haircut or hair color adjustments must be made within 7 days of the original appointment; most corrective color processes require multiple visits, because of this color adjustments do not apply to corrective color appointments. 

Purchases:

All retail sales are final. Gift cards are not redeemable for cash, and cannot be returned. All sales are final and are not available for later adjustments.